Centrecom

Front Desk Representative


  2020-06-29   Full-Time  Malta      

The Company

The main responsibilities within this role are to provide customers with an efficient, prompt and personalized service, in order to deliver a unique experience and support the Company’s business goals.


The Role:

  • Handle customer’s queries and requests, mainly via face to face contact in the site location provided by the Company;
  • Handle incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ enquiries and requests;
  • Resolve customer queries and complaints to ensure customer satisfaction and process all queries in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to a high standard and within the set time parameters to ensure an effective and efficient customer service;
  • Be able to manage any cash or credit transactions presented at any site location including end of day reconciliations;
  • Creatively looks for options, possibilities and choice for customers;
  • Ensure that the provision of excellent customer service levels are maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures and policies established by the Company;
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services and system(s).

About You:

  • Good command of written and spoken English and Maltese
  • Good understanding of computer skills
  • Excellent communication skills
  • Works well under pressure to achieve targets
  • Able to multi skill and work with multiple channels and/or projects
  • Enjoys dealing with customers face to face
  • Extremely patient in dealing with difficult customers and challenges
  • Holds a clean and smart appearance
  • Previous experience in Customer Care will be considered as an asset

If you feel this is the role for you then don't hold yourself back from an exciting career opportunity.


Applications:

All Applications with curriculum vitae detailing qualifications, relevant experience and contact details should be forwarded to our Human Resources Department on recruitment@centrecom.eu

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