Contact Centre Agent

  2020-08-31   Full-Time  Malta      

The Company

The Contact Centre Agent reports to the Team Leader.  Contact Centre Agents are the first point of contact for our Client’s.   The main responsibilities within this role are to provide customers with an efficient, prompt and personalized service, in order to deliver a unique experience and support the Company’s business goals.

The Role:

  • Handle incoming and outgoing telephone calls and providing assistance to customers’ enquiries and requests;
  • Resolve incoming customer queries and complaints to ensure customer satisfaction;
  • Process all calls in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to a high standard and within the set time parameters to ensure call availability;
  • Creatively looks for options, possibilities and choice for customers;
  • Sell solutions and deliver results to customers;
  • Ensure that the provision of excellent customer service levels are maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures and policies established by the Company;
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services and system(s);
  • Be sure to comply with all the Company’s client’s business processes, policies and legislation requirements;
  • To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties;

About You:

  • Good command of written and spoken of both English and Maltese
  • Good understanding of computer skills
  • Excellent communication skills
  • Works well under pressure to achieve targets
  • Able to multi skill and work with multiple channels and/or projects
  • Enjoys dealing with customers over the phone
  • Extremely patient in dealing with difficult customers and challenges
  • Previous experience in a Contact Centre will be considered as an asset

If you feel this is the role for you then don't hold yourself back from an exciting career opportunity.


All Applications with curriculum vitae detailing qualifications, relevant experience and contact details should be forwarded to our Human Resources Department on recruitment@centrecom.eu  

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