Centrecom takes pride in being the Centre of Excellence providing value to our clients' business by identifying customised solutions. Our team is an extension to organisations entrusting us to deliver a professional service through Quality, Innovation and Expertise. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services.
Our vision of putting our customers first gives us direction and drives every day-to-day decision, be it large or small. We consciously choose to care. We place our clients’ success and their customers’ interests at the heart of every decision we make.
We choose to listen, understand and feel the customers' needs in order to become better at what we do, and this is why we become our clients' eyes and ears, collecting data and information for the bettering of the services we provide.
We set out to fulfill our Brand Promise through daily execution of our values and their expression within our company culture. We believe that the empowering of our staff is key in achieving this, and that is why we create the right culture and working environment whereby our team is given the necessary training and tools to deliver service excellence.
Centrecom understands that every brand is unique, and a personal approach is applied to each and every one of its Clients, no matter how big or small. Centrecom has established quality objectives in line with its mission. As a result, the following quality objectives are adopted:
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