We understand that your customers or the nature of your business may require you to have Customer Service Representatives assisting customers walking in to your offices. Although with the introduction of online channels such as emails, chat and social media, customers are moving away from the more traditional front office channel, you may still have customers that prefer face-to-face interaction.
Therefore if you require personnel to man your front desk, but you do not have the energy and time to worry about recruitment and training, we can do that for you. We will ensure to not only get the right people on board that will represent your brand and deliver a good impression to your walk-in customers, but we will take on managing the recruitment, training and day-to-day management of the front-office personnel, ensuring replacement in the case of sickness, and vacation leave so that it is always business as usual for you.
Our Front-Office Customer Service Representatives are given specialised training focused on rapport building, listening skills as well as verbal and non-verbal communication cues that are fundamental in any customer facing interaction.
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