We know that in today's world, a crisis can take place any time. It is not a question of 'if' but 'when' and 'how'. It is therefore important for any organisation to have a solid plan in place in order to better manage the crisis. Each crisis is different, some happen with some pre-notice, but others just take place without any warning signs; some are temporary, whereas others are more long-lasting. Here at Centrecom, we understand that how a crisis is managed is crucial for any business operation, and while companies may have their contingency plans in place, it's always more comforting having a team of crisis specialists on the side readily available to back up your operation.
We will help your organisation to map out your crisis management plan by:
The final crisis plan will be backed up by our professional crisis centre team that is fully-equipped and readily available 24 by 7 to support our clients with any crisis, disruption or emergency situation that may arise, through various contact channels, whether it is calls, emails, chat or even social media. We have a group of crisis specialists, able to speak different languages that are given specific training on how to handle any type of crisis. These agents attend regular training sessions and trial crisis drills to ensure that we are all set to go should any of our clients require the service within a few hours.
We have with clients experiencing regular disruptions, sometimes even weekly, to other clients where the disruption was brought about following an act of god situation. In any circumstance, when the crisis hits our team is readily available to help you find solutions. We will handle the front-line operations with your customers so you can manage the back-bone of the operation.
Our Crisis Management Services have supported:
No matter the scenario, no matter the organisation's background, we give clients the confidence that when the crisis occurs, even under trying circumstances, our sole objective will remain to deliver a quality service to our clients' and their customers.
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