Our omni-channel contact centre services are readily available to provide customer support around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.
The strategic location of our offices allow us to connect with customers world-wide, and that is why our omni-channel contact centre services are also multi-lingual. We offer a great base for resourcing with a significant part of having multiple language capabilities including English, Chinese, French, German, Italian, Spanish, Portuguese, Arabic, Russian, Maltese and Japanese amongst others. Our competitive advantage lies in the cultural proximity of our agents to your customers and we assure the highest levels of proficiency by employing high quality personnel that are either mother tongue speakers or second language speakers. Whether it be supporting customers via telephone, email, live chat or social media platforms, our multi-lingual Customer Service Agents will ensure to professionally assist your customers in the language that they speak.
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