Why choose Centrecom? Delivering Service Excellence Contact Centre Services Back Office Services Specialised Airline Services

 

About Us

Your go-to Business Process Outsourcing Partner delivering service excellence

Centrecom commenced operations back in 1989 and today with 30 years’ experience, the company operates from around the world, with offices in Malta, Fiji and Australia. As a BPO Service Provider, we offer a range of B2B and B2C solutions, including:

  • Contact Centre Services
  • Back Office Services
  • Specialised Airline Services 


 

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Global Reach

Strategically positioned to support clients around the globe

Over the years, Centrecom’s reputation for its professional services continued to grow, and the company has expanded its operations with offices across the globe. Today, Centrecom has three main offices in Malta, Fiji and Australia, with representations in New Zealand, USA, Jordan, Libya and Morocco.

Our Centres of Excellence are set to serve any brand operating in any geographic location irrespective of the language they use to communicate with their clients; since our offices are strategically positioned to take advantage of the cultural and language resources available in the different countries of operation.

Our Services

Working with local and international clients, Centrecom has become one of the leading Outsourcing Service Providers excelling in Contact Centre Services, Back Office Services and Specialised Airline Services. The following are a few of the tailor made services offered to our clients:

Contact Centre Services

Services available 24/7
Customer Support via Calls, Emails & Chat
Chatbots
Social Media Monitoring and Listening
Reception Services
Outbound Sales
Tele-Market Research
Front Office Services

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Back-Office Services

Document Management
Data Entry & Data Validation
Business Process Mapping
KYC Services
Billing and Invoicing Services
Payroll Services
Specialised Training Programmes
Quality Assurance and Auditing
Workforce Management Services

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Airline Specialised Services

Airline Revenue Accounting
Airline Refunds
Airline Representation Services
Consultancy Services
Crisis Centre Services
Disruption Management Services
Flight Reservations and Ticketing

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Our Clients And Partners

We believe in building long-lasting partnerships with all our clients and that is why today we have worked with over 40 organisations from different industries from around the world. Are you looking for a BPO Service Provider you can trust?

Air Tahiti Nui BOV



Our Testimonials

Davinia Pirotta

Atlas Insurance

We used Centrecom's Experience in Customer-Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements within the CX Journey. Through Centrecom's support in a number of discussions and their facilitation of focus groups with our employees, we have been able to arrive to an agreed way forward with the best options that reflect our training needs and company culture.

Sandrine de Saint Sauveur

President & CEO - APG Airlines

Centrecom's expertise in the Airline Industry has been paramount to our organisation, and they are always ready to share their knowledge and give their recommendations whenever we consult them for support. Not only is their responsiveness and support efficient and effective, but they offer high quality services. We will always recommend Centrecom for their professionalism and aptitude in the BPO sector. We are very happy to call them our partners.

Clifford Schembri

Ministry for the Family, Children's Rights and Social Solidarity

Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately. I’m com

Stephen Rice

OzeIT Group Pty Ltd (Ceo)

We find our Centrecom Fiji IT support team to be very professional,efficient,patient,and adaptable to our clients having various levels of technical experience,with a soft neutral English accent and naturally friendly demeanor. For 3 years,Centrecom Fiji has been successfully handling the full range of our remote IT Tier 1 and Tier 2 We highly recommend Centrecom Fiji for their Tier 1 and 2 IT support capabilities, In particular for NBN and other ISP technical support and fault resolution.

George Borg

Inland Revenue Office of the Commissioner for Revenue / Gozo Division

The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!

Tony Wilson

Breakaway Travel Club (Ceo)

Not only have we been able to save on costs, but the increase in sales conversions and revenues has exceeded all expectations

Daniel Eggenberger

General Manager Pacific for Air Tahiti Nui

Centrecom is handling for us all B2C calls and emails in French and in English. From the beginning of the contract negotiation until now, my experience working with Centrecom is positive and enjoyable. Their ‘Can-do-attitude’ combined with their positive mindset and customer focus are some of their key strength. Their time-to-market is outstanding - only 6 weeks after we have signed the contract, Centrecom has hired bi-lingual staff and was fully operational. We did tests with longer opening hours, including w-ends, and nothing was a problem for Centrecom to make it happen. Furthermore, I experience them as reliable, honest and very open for feedback. I am satisfied with this choice we have made, and I can recommend Centrecom for any call center activities.




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At Centrecom, we invest in our employees ensuring they have a good working environment with a robust infrastructure and the latest technology, that together allow us to provide a quality added-value service of excellence to our clients and their customers.

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