Contact Centre Services
Providing a high level vision for the Customer Contact Strategy of the future
Back Office Services
We help you save on Back Office processing costs through our professional team
Specialised Airline Services
A Specialised Team dedicated to offer a range of professional services to our Airline Clients
Imagine working with a Partner whose priority is strengthening your business offering
Centrecom is dedicated to provide all its client partners tailored and flexible cost-effective solutions that bring together a range of quality-driven services
Establish long-lasting relationships
Centrecom believes that the key to building long-lasting relationships with our client partners has been our commitment to deliver service excellence. We are continuously working to deliver a service of excellence that fulfils our clients’ needs today, and exceeds their expectations for tomorrow.
About Us
Your go-to Business Process Outsourcing Partner delivering service excellence
Centrecom commenced operations back in 1989 and today with 30 years’ experience, the company operates from around the world, with offices in Malta, Fiji and Australia. As a BPO Service Provider, we offer a range of B2B and B2C solutions, including:
- Contact Centre Services
- Back Office Services
- Specialised Airline Services
Follow us on social media to keep up with our latest news
Global Reach
Strategically positioned to support clients around the globe
Over the years, Centrecom’s reputation for its professional services continued to grow, and the company has expanded its operations with offices across the globe. Today, Centrecom has three main offices in Malta, Fiji and Australia, with representations in New Zealand, USA, Jordan, Libya and Morocco.
Our Centres of Excellence are set to serve any brand operating in any geographic location irrespective of the language they use to communicate with their clients; since our offices are strategically positioned to take advantage of the cultural and language resources available in the different countries of operation.
Our Services
Working with local and international clients, Centrecom has become one of the leading Outsourcing Service Providers excelling in Contact Centre Services, Back Office Services and Specialised Airline Services. The following are a few of the tailor made services offered to our clients:
Contact Centre Services
Services available 24/7
Customer Support via Calls, Emails & Chat
Chatbots
Social Media Monitoring and Listening
Reception Services
Outbound Sales
Tele-Market Research
Front Office Services
Back-Office Services
Document Management
Data Entry & Data Validation
Business Process Mapping
KYC Services
Billing and Invoicing Services
Payroll Services
Specialised Training Programmes
Quality Assurance and Auditing
Workforce Management Services
Airline Specialised Services
Airline Revenue Accounting
Airline Refunds
Airline Representation Services
Consultancy Services
Crisis Centre Services
Disruption Management Services
Flight Reservations and Ticketing
Our Clients And Partners
We believe in building long-lasting partnerships with all our clients and that is why today we have worked with over 40 organisations from different industries from around the world. Are you looking for a BPO Service Provider you can trust?
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Our Testimonials
Davinia Pirotta
Atlas Insurance
We used Centrecom's Experience in Customer-Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements within the CX Journey. Through Centrecom's support in a number of discussions and their facilitation of focus groups with our employees, we have been able to arrive to an agreed way forward with the best options that reflect our training needs and company culture.
Clifford Schembri
Ministry for the Family, Children's Rights and Social Solidarity
Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately. I’m com
Stephen Rice
OzeIT Group Pty Ltd (Ceo)
We find our Centrecom Fiji IT support team to be very professional,efficient,patient,and adaptable to our clients having various levels of technical experience,with a soft neutral English accent and naturally friendly demeanor. For 3 years,Centrecom Fiji has been successfully handling the full range of our remote IT Tier 1 and Tier 2 We highly recommend Centrecom Fiji for their Tier 1 and 2 IT support capabilities, In particular for NBN and other ISP technical support and fault resolution.
George Borg
Inland Revenue Office of the Commissioner for Revenue / Gozo Division
The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!
Tony Wilson
Breakaway Travel Club (Ceo)
Not only have we been able to save on costs, but the increase in sales conversions and revenues has exceeded all expectations
Daniel Eggenberger
General Manager Pacific for Air Tahiti Nui
Centrecom is handling for us all B2C calls and emails in French and in English. From the beginning of the contract negotiation until now, my experience working with Centrecom is positive and enjoyable. Their ‘Can-do-attitude’ combined with their positive mindset and customer focus are some of their key strength. Their time-to-market is outstanding - only 6 weeks after we have signed the contract, Centrecom has hired bi-lingual staff and was fully operational. We did tests with longer opening hours, including w-ends, and nothing was a problem for Centrecom to make it happen. Furthermore, I experience them as reliable, honest and very open for feedback. I am satisfied with this choice we have made, and I can recommend Centrecom for any call center activities.
Ready to Talk ? Get in touch
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Get in touch
Virtual Tours
Take a virtual tour of Centrecom's offices
At Centrecom, we invest in our employees ensuring they have a good working environment with a robust infrastructure and the latest technology, that together allow us to provide a quality added-value service of excellence to our clients and their customers.
Centrecom Malta
Latest News
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Centrecom Win's prestegious Awards
11 Feb, 2020
Centrecom was awarded the best callcentre award for providing exception call centre and back office processing services . Read more
-
$1 Million Infrastructure update
4 March, 2020
Centrecom upgrade's it's infrastructure to provide 24 X 7 client support with data reseliancy Read more .
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Go Green
1 April, 2020
Centrecom staff and employee's launch go green initiative to reduce , re-use ,recycle. Read more
Latest News
-
Centrecom Win's prestegious BPO Awards
11 Feb, 2020
Centrecom was awarded the best callcentre award for providing exception call centre and back office processing services . Read more
-
$1 Million Infrastructure update
4 March, 2020
Centrecom upgrade's it's infrastructure to provide 24 X 7 client support with data reseliancy Read more .
-
Awesome Employers
1 April, 2014
Fusce ullamcorper ligula sit amet quam accumsan aliquet. Sed nulla odio, tincidunt vitae nunc vitae, mollis pharetra velit. Sed nec tempor nibh... Read more